Adam Hamm

As a Desktop Support Technician here at Harris School of Public Policy, Adam provides IT support responding to incoming calls, web-submissions, and emails for assistance from users experiencing technical issues. He performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.

Before joining Harris, Adam worked as a Lead Analyst for the Technology Support Center at Illinois State University in Normal, Illinois. In addition to responding to incoming incidents, he scheduled and managed over 30 students between the Technology Support Center and 3 other computer lab locations around campus. Adam also participated in the interviewing and hiring of student employees and spent time working with application administrators to learn about enterprise applications, administration, and further troubleshooting.

Adam spent 4 years studying a variety of subjects at the University of Wisconsin in Madison, Wisconsin. His studies ranged from theatre to Japanese-- with a few computer science courses thrown in for good measure. He was unable to obtain a degree during his time there but is currently looking for further opportunities to expand his knowledge and earn a degree.