Shamus Regan

About Shamus Regan

As Senior Associate Director of Information Technology at Harris Public Policy, Shamus Regan oversees the user support team, managing day-to-day operations as well as the implementation of larger scale initiatives that add value to end users. He is responsible for the development and maintenance of service level agreements (SLAs) and standard policies, procedures, and documentation to ensure high quality service delivery to Harris constituents. He coordinates user communication/training efforts and provides advanced technical support. Previously, Shamus spent a number of years as administrator of the Harris website.

Prior to joining Harris, Shamus worked as a Support Specialist and Manager of Software Support for Social Science Research Computing at the University of Chicago, supporting two computer labs, conducting software training workshops, and assisting faculty and doctoral students with data analyses, from standard regressions to qualitative data mining. Before joining the University, Shamus conducted statistical analyses for a survey research firm that specializes in patient satisfaction reports for healthcare facilities; spent time at the National Center for Supercomputing Applications designing a Java-based web portal for real-time collaboration among K–12 teachers; and worked as part of a research project evaluating the scope and quality of forensic clinician reports in the Chicago juvenile court system.

Shamus holds bachelor’s degrees in psychology and computer science from the University of Illinois and an MA in cognitive psychology from the University of Illinois at Chicago. His research focused on human knowledge acquisition and the nature of expertise.